Ladda ner Kundmatchen 1 1 Callcenter Kundservice e Bok PDF

av Johan Skårman

Genre: Industri & industriella studier e-Bok

Vad är det som gör att vissa callcenter och kundservicemedarbetare lyckas bättre än andra? Varför och hur ska man merförsälja? Hur hanterar man besvärliga kundsituationer? Dessa och många andra frågor ger den här praktiska boken svar på. Den rikta....



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